Shipping policy
📦 Shipping Policy
Processing Times
All One More Sidequest™ products are carefully packed and fulfilled from Estonia.
Orders are typically processed within 1–3 business days after payment has been received.
During new product launches, holidays, or periods of unusually high demand, processing times may be slightly longer. If this happens, we'll do our best to keep customers informed.
Once your order has shipped, you'll receive a shipping confirmation email with tracking information (where applicable).
Shipping Destinations
Our shipping availability depends on what you’re ordering:
Card Decks
We currently ship card decks and other parcel-based products to:
🇪🇺 European Union countries
🇬🇧 United Kingdom
🇨🇭 Switzerland
🇳🇴 Norway
These orders are dispatched from Tallinn, Estonia, using a reliable courier such as Omniva or DPD. Tracking information will be provided where available.
Sidequest Mail Club
Sidequest Mail Club letters are delivered worldwide to almost every country accessible through the international postal network.
Mail Club letters are sent from Estonia as untracked standard letter mail. If your country is available at checkout, we can deliver the Mail Club to you, even if we don’t currently ship our card decks there.
If your country isn’t available at checkout, contact us at orders@onemoresidequest.com and we’ll check whether delivery can be arranged.
Estimated Sidequest Deck Delivery Times
Estimated delivery begins after your order has been dispatched.
Estonia: 1–3 business days
Rest of EU: 3–10 business days
UK, Switzerland & Norway: 5–14 business days
Delivery times are estimates only and may vary depending on local postal services, customs processing, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your destination and the products in your order.
From time to time, we may offer free or discounted shipping as part of promotions or special campaigns
Order Tracking
Where tracking is available, you'll receive your tracking number via email as soon as your order has been dispatched.
If you haven't received shipping confirmation within 5 business days of placing your order, please contact us at orders@onemoresidequest.com.
Please note that Sidequest Mail Club letters are sent as standard letter mail and do not include tracking.
Mail Club Deliveries
Sidequest Mail Club is delivered worldwide as untracked standard letter mail (good old-fashioned snail mail).
Estimated delivery times after dispatch:
- Estonia: 1–3 business days
- Europe: 3–14 business days
- Rest of the world: 7–21 business days
These are estimates only. International delivery times can vary depending on the destination country and its local postal service.
If your Mail Club letter hasn't arrived after 30 days, please contact us at orders@onemoresidequest.com and we'll be happy to help.
Customs, Duties & Taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping costs unless explicitly stated at checkout.
Lost or Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include:
- your order number;
- a description of the issue; and
- clear photos of the damaged item and packaging.
If a shipment appears to be lost, please contact us as soon as possible. We'll work with the shipping carrier to investigate and help resolve the issue.
While we cannot guarantee the outcome of courier investigations, we'll always do our best to assist you
Incorrect Shipping Address
Please make sure your shipping address is accurate before completing your order.
If you notice an error, contact us immediately at orders@onemoresidequest.com.
If your order has not yet been dispatched, we'll do our best to update the address. Once an order has shipped, we're unable to guarantee address changes.
Returns & Exchanges
Please refer to our Refund & Returns Policy for complete information regarding returns, exchanges, refunds and your statutory right of withdrawal.
Contact
For shipping questions or order updates, contact us at:
📧 orders@onemoresidequest.com