Your Sidequest Letter is sent as good old-fashioned snail mail from Estonia.

Once your monthly letter has been sent, delivery usually takes:

🇪🇪 Estonia: 1–3 business days
🇪🇺 Europe: 3–10 business days
🇬🇧 UK: 5–14 business days
🌍 Rest of the world: usually 1–3 weeks

Mail Club letters are sent as regular letter mail, so tracking isn’t available.

If your letter still hasn’t arrived after the expected delivery window, don’t panic as sometimes snail mail likes to take a sidequest of its own. Send us a message below and we’ll help you out.

Once your order has been packed and shipped, you’ll receive a shipping confirmation email with your tracking details.

Estimated delivery times after dispatch are usually:

🇪🇪 Estonia: 1–3 business days
🇪🇺 Europe: 3–10 business days
🇬🇧 UK, Switzerland & Norway: 5–14 business days

Please keep in mind that orders can occasionally take a little longer due to local couriers, customs or busy periods.

If your tracking hasn’t updated for a while, or your order is well past the expected delivery window, send us a message below and we’ll look into it.

For Mail Club: You can update your delivery address through your subscription/customer account. Please make any changes before your next letter is processed, otherwise it may still be sent to your previous address.

For a deck order you’ve already placed: send us a message as soon as possible with your order details and the correct address. If your order hasn’t been shipped yet, we’ll do our best to update it.

Once an order has already been dispatched, we unfortunately can’t change where it’s going.

You can manage your Mail Club subscription anytime through your customer account.

From there, you can usually:

• update your shipping address
• manage your subscription details
• view upcoming renewals
• cancel or pause your subscription
  

Please make any changes before your next renewal is processed, as we may already be preparing your next Sidequest Letter.

If you're having trouble accessing your subscription or making changes, send us a message below and we’ll help you sort it out.

Sidequest Decks: We currently ship to the European Union, United Kingdom, Switzerland and Norway.

Mail Club: Sidequest Letters can travel much further - we ship them worldwide. 📮🌍

If your country isn't available at checkout, send us a message below and we'll see what we can do!

A gifted Sidequest Letter is either a one-time or 3-months of surprises sent directly to someone else

Just choose Gift a Sidequest Letter, enter the recipient’s delivery details at checkout, and we’ll take care of the rest. 📮

Planning to order something for yourself too? We recommend placing the gifted letter as a separate order. This helps avoid any shipping-address mix-ups and makes sure your gift goes to the right person.

They’ll receive their own Sidequest Letter in the mail, ready to interrupt their routine with a little adventure.

It won’t automatically renew or sign them up for Mail Club.

Changed your mind? No worries.

You have the right to request a return or withdraw from an eligible purchase within 14 days of receiving your order, in accordance with applicable consumer law.

We also offer a 30-day return period for eligible Sidequest Deck orders, provided they're returned in their original condition.

If something arrives damaged, incorrect, or there's another problem with your order, send us a message below and we'll help sort it out.

For full details, you can also check our Refund Policy

Don’t panic, snail mail occasionally decides to take a sidequest of its own. 📮

Before reaching out, please make sure the usual delivery window has passed:

🇪🇪 Estonia: 1–3 business days
🇪🇺 Europe: 3–10 business days
🇬🇧 UK: 5–14 business days
🌍 Rest of the world: usually 1–3 weeks

Mail Club letters are sent as regular letter mail, so there’s no tracking available.

If your letter is past the expected delivery window, send us a message below with:

your name, order email, delivery country, and which month’s letter is missing.

We’ll take a look and help get you sorted.